As a Dynamics NAV developer/technical support there might be an instance where your client user wrote a mail describing his/her issue with a snapshot like this. And you are like, “ wow! this explains a lot, too much information to process. Hmmm. . ..” After this you might exchange trail of mails or schedule a voice call or screen sharing session to understand this issue. Asking user to replicate this issue once again, so that you could analyze the steps or do debugging on that. This error replication process is time consuming (very unexpectedly) which kills valuable productive time of both support technical and users. This all mumbo jumbo can be avoided if your client user is familiar or educated about a simple tool called Microsoft Steps Recorder , which is an inbuilt tool with operating system. To record and save steps on your computer: 1. To open Steps Reco...